Privacy Policy live22my – Our Commitment to Protecting Your Personal Data

1. Introduction

This Privacy Policy ("Policy") describes how live22my ("Platform", "We", "Company") collects, processes, uses, stores, and protects the personal information you provide when using the live22my platform, including the website, mobile app, and all related services.

We respect the privacy of every member and are committed to ensuring that all information you entrust to us is handled responsibly, securely, and transparently. This policy is drafted in accordance with industry best practices for data protection and with reference to applicable legal requirements in Malaysia.

By registering an account or using the live22my platform, you confirm that you have read and understood this Privacy Policy and agree to the way we process your personal information as described herein. If you do not agree, please stop using our platform.

2. Types of Information We Collect

Live22my collects various types of information from members in different contexts. The following are the main categories of information we collect and the reasons for collection:

Personal Identification Information

When registering an account, you are required to provide basic personal information including:

Financial Information

For the purpose of processing deposits and withdrawals, we collect:

• Bank account number and registered bank name
• E-wallet details used (Touch 'n Go, GrabPay, Boost)
• Deposit and withdrawal transaction history within the platform
• Identity card details for KYC verification purposes

Platform Activity Information

We automatically record usage data to improve our services:

• Game history, betting, and wins
• Login records including date, time, and IP address
• Device type, operating system, and web browser used
• Cookie data and website usage

3. How We Collect Information

Your personal information is collected through various channels as you interact with the live22my platform:

• Account registration: Information you fill in on the registration form is collected directly.
• KYC verification: Identity verification documents uploaded for compliance purposes.
• Financial transactions: Data generated when you make a deposit or submit a withdrawal request.
• Platform usage: Data collected automatically via cookies, tracking pixels, and server logs while you browse and use the platform.
• Support communications: Information you provide when contacting the live22my customer support team via live chat or email.
• VIP program and promotions: Information collected when you participate in promotions or special campaigns.

4. Purpose of Use of Information

Live22my only uses your personal information for legitimate and reasonable purposes. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and managing your account on the live22my platform.
• Transaction processing: Processing deposits, withdrawals, and bonus payments accurately and securely.
• Identity verification (KYC): Verifying your identity to comply with anti-money laundering requirements and fraud protection.
• Platform security: Detecting and preventing unauthorized access, fraud, and suspicious activity on your account.
• Customer support: Providing assistance and resolving issues you report to the live22my support team.
• Legal compliance: Meeting applicable compliance, reporting, and regulatory requirements.
• Service communications: Sending important notifications related to your account, policy updates, and security information.
• Marketing (with consent): Sending promotional offers, bonuses, and new service information that may interest you, only where you have given consent.

5. Information Sharing & Disclosure

Live22my treats your personal information as a trust that must be taken seriously. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

However, we may share your information in the following limited and controlled situations:

• Third-party service providers: We share necessary data with payment gateways, game providers, cloud infrastructure providers, and service providers that help us operate the platform. All third parties are bound by strict confidentiality agreements.
• Legal requirements: We may disclose your information to government authorities, law enforcement agencies, or regulatory bodies where required by law or court order.
• live22my rights protection: In cases where it is necessary to protect the legal rights, property, or safety of live22my, its members, or the public.
• Business transfer: In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of that transaction. You will be notified in advance.

6. Data Security & Encryption

Your data security is the highest technical priority at live22my. We continuously invest in security infrastructure to ensure your information is always protected against any threat.

• 256-bit SSL Encryption: All data transmitted between your device and live22my's servers is encrypted using TLS 1.3 protocol, making it unreadable to any unauthorised party.
• Static data encryption: Sensitive data stored in our databases is encrypted using military-grade encryption (AES-256).
• Two-factor authentication (2FA): Additional security layers are available for all live22my member accounts.
• Real-time monitoring: A 24/7 threat detection system monitors for any suspicious or unauthorised access attempts.
• Internal access controls: Only live22my staff with a legitimate business need and who have passed background checks may access member personal data, and only to the extent required for their role.
• Regular security audits: live22my's security systems are regularly tested and audited by independent parties to identify and address any potential vulnerabilities.

7. Use of Cookies

Live22my uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you browse our website.

We use cookies for the following purposes:

• Essential cookies: Required for the platform to function properly, including login session management and language preferences.
• Performance cookies: Helps us understand how members use the platform so we can improve it.
• Functional cookies: Remembering your preferences and settings for a more personalized experience.
• Security cookies: Used to detect and prevent fraud and suspicious activity.

You can manage or delete cookies through your web browser settings. However, some live22my platform features may not function properly if essential cookies are disabled.

8. Data Retention Period

Live22my retains your personal data for as long as it is needed for the purposes stated in this Policy or as required by applicable law.

• Active account data: Retained for as long as your account is active on the live22my platform.
• Financial transaction data: Retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering legal requirements.
• Security log data: Retained for 2 years for security investigation and dispute resolution purposes.
• After account closure: Your personal data will be deleted or anonymised within 90 days of account closure, unless we are legally required to retain it for longer.

9. Your Rights as a Member

As a live22my member, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the live22my support team via live chat, available 24/7. We will process your request within 30 business days.

10. Child & Minor Protection

Live22my strictly prohibits use of the platform by individuals under the age of 21. We do not knowingly collect or process personal data from minors.

If we discover that we have collected personal data from someone under the age of 21, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered an account at live22my are requested to contact us immediately.

11. Changes to the Privacy Policy

Live22my reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to members via in-platform notifications or email to the address registered in your account, at least 14 days before the changes take effect.

Your continued use of the live22my platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically to stay informed of the latest changes.

The "Updated" date at the top of this page indicates the last date this Privacy Policy was reviewed. Previous versions of this Policy are available upon request through the live22my support team.

12. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the live22my privacy team through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the live22my website
• Support Email: [email protected] (displayed as text — not a clickable link)
• FAQ: Visit page FAQ us for answers to frequently asked questions

We are committed to responding to all privacy-related inquiries within 3 business days. For requests involving personal data rights, we will provide an acknowledgment within 24 hours and resolve the request within 30 business days.