Live22my believes that great entertainment starts with good self-control. We provide the tools, guidance, and support you need to keep your gaming experience positive and free from disruption to your daily life.
Online wagering can be an enjoyable entertainment experience when done the right way. But like any other form of entertainment — whether watching a series, playing video games, or dining out — it requires healthy boundaries to prevent it from negatively affecting yourself and the people you care about.
At live22my, we do more than provide a platform to play. We actively care about the well-being of every member. This is not merely a business obligation — it is a core value we have held from the very beginning. We understand that for some individuals, what starts as entertainment can become a more serious problem if not addressed early.
That is why we invest in providing comprehensive self-control tools, training our support team to identify warning signs, and making it easy to seek help without stigma. We also actively monitor member activity patterns and reach out to those who may need additional guidance.
Remember — betting is a choice, not a necessity. And at live22my, we want that choice to always remain entirely in your hands.
All these tools are available directly from your live22my account — usable at any time without needing to contact the support team
Set a limit on how much money you can deposit within a chosen period. Once the limit is reached, additional deposits will not be allowed until the period resets.
Set a maximum loss amount allowed per day, week, or month. Once the limit is reached, your account will be blocked from placing new bets for that period.
Set how long you can play in a single session. When the time is up, you will be automatically logged out and will need to wait before a new session can begin.
Need a break from the platform? Use the cool-off feature to block access to your account for 24 hours, 48 hours, 7 days, or 30 days. Your account will be automatically reopened once the period ends.
A more serious option for those who need lasting distance from wagering. Self-exclusion blocks access to your account for 6 months, 1 year, 3 years, or permanently.
View your full history of deposits, bets, wins, and losses at any time. Full transparency helps you make smarter decisions about your play habits.
Important Note: Increasing a control limit requires a cooling-off period before it takes effect, ensuring it is not done impulsively. Conversely, reducing a limit takes effect immediately for instant protection.
Betting problems rarely appear out of nowhere. They typically develop gradually. Recognising the early warning signs is key to acting before things become harder to manage. Pay attention to yourself and the people around you.
Answer these questions honestly. If you answered "Yes" to three or more questions, we encourage you to speak with someone or use the live22my self-control tools.
Have you ever bet more than you originally planned?
Do you feel the need to increase the amount you bet to get the same thrill?
Have you ever tried to stop betting but failed to do so?
Has betting ever caused problems in your relationships with family or friends?
Have you ever bet with money that was meant for other necessities?
Do you think about betting almost every day or all the time?
If you answered "Yes" to 3 or more of the questions above, consider using live22my's responsible gambling tools or seeking professional support.
Using the self-control tools on live22my is straightforward and can be done directly from within your account without contacting anyone. Follow these steps:
Visit login page and securely enter your account details.
Click your profile icon in the top right corner and select "Settings" or "Account Management".
Look for the "Responsible Gaming" or "Self-Control" tab or section in your settings menu.
Select the type of limit you want to activate — deposit, loss, session, or cool-off — and enter the appropriate value.
Review the details and confirm. Reduced limits take effect immediately; increased limits require a 24–48 hour period.
Need immediate help? The live22my support team is available 24/7 via live chat. All conversations are confidential and will not be used for any other purpose.
Concrete steps we take every day
Every new live22my member goes through a strict age verification process during registration. We reject any registration by individuals under 21 years of age and proactively monitor suspicious accounts.
The live22my system detects betting patterns that may indicate a problem — such as a sudden increase in deposits following significant losses. The member will be contacted personally by our support team.
Live22my does not send marketing materials to members who have activated self-exclusion or are in a time-out programme. We also do not use pressure tactics in any promotional campaigns.
All live22my support staff receive training on identifying signs of betting problems and how to assist members with empathy, without judgment, and in a professional manner.
We encourage parents to use parental control software on shared devices. Any reports of underage access will be acted upon immediately with account closure and a refund of funds.
Live22my's responsible gaming policies and tools are reviewed regularly to ensure they remain relevant, effective, and aligned with best practices in the trusted online betting industry.
The live22my support team is ready to assist you discreetly and without judgment, whenever you need it.
Join the community of Malaysian players who game responsibly with live22my.
Register Free